Terms, Conditions & Privacy Policies

Payments : Payments on our website are processed by Stripe securely. We do not save your credit card details on our site. 

Change of Mind or Returns : You have 14 days from when you receive your order to return them for a full refund. This does not apply to custom made products which are made to size.

Delivery : All in stock products are sent within 36 hours of receiving your order. This can vary on weekends or bank holidays.


Privacy and GDPR

The cookies we use on our site are to process your order on our site and Recaptcha by Google and Google Analytics.

Recaptcha is used to help prevent spam messages via the forms on our site. Based on your interaction with our site and page Google recaptcha gives you a score that informs us whether you are a likely to be a spam bot or a real person. If Google scores you as a real person the information you fill in on our forms will be sent to us. Information from what google deems to be spam bots will not be sent to us. This saves us a lot of time which is why we use Google Recaptcha.

Google Analytics is used to see how our website is performing. Which pages are the most popular etc so that we can add more content that interests our site visitors. We are also interested in seeing which countries our site visitors are coming from.

When you send us your information to place an order we do not share this with any third parties this also includes Google. We simply keep your order record on file. Google are not sent your personal information.

We have also installed an SSL or Secure Cert so that when you submit data on our site it is sent to us in an encrypted form across the internet. An SSL certificate is a bit of code on our web server that provides security for our online communications. When your web browser (google chrome, safari, internet explorer) contacts our secured website, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.

If you would like to contact us regarding the information you have sent when you ordered simply email caroline@carolinemitchellknitwear.com. We will delete your details on request.

We use your information to contact you about your order or with relevant special offers or news.


Cookies Policy

Last updated: Nov 2020

Caroline Mitchell Knitwear (“us”, “we”, or “our”) uses cookies on the www.carolinemitchellknitwear.com website (the “Service”). By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.


Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How Caroline Mitchell knitwear uses cookies

When you use and access the site, we place a number of cookies files in your web browser. We use cookies for the following purposes:

    • To enable certain functions of the site we use both session and persistent cookies on the Service and we use different types of cookies to run the site: Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of of forms by spam bots.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. As an European citizen, under GDPR, you have certain individual rights.


Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

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